Damaged or Incorrect Items, Returns or Exchanges: We apologize if you have received damaged or incorrect merchandise or an item you need to return, and ask that you email us within 14 days of receipt at: email@example.com to alert us. We will make every effort to resolve the situation in a timely fashion. Please be advised, you may be required to submit a photograph of the damaged or defective item or perhaps even return it to our office. If you require a different size item, email us for instructions for returning the item for an exchange. We regret that we cannot refund shipping charges.